Frequently Asked Questions

No. Customers can also shop comfortably on site and receive help from the staff and our team in the waiting area. Our employees are always ready to help you assemble your purchases on the display and, if desired, bring the finished shopping directly to your car.

Payment is secure and automatic via the methods stored in the app such as PayPal, credit card, or direct debit. Alternatively, you can pay at our stationary machines in the traditional way by card or with cash.

If something should go wrong, you can report the problem directly in the app or to our staff on site. You will receive a refund for the corresponding item easily and directly.

As a rule, our automated robotics system only needs about 10 minutes to assemble even a large weekly shop. When ordering via app on the go, the goods are usually already ready when you arrive.

Yes, in the smart Supermarkt app you can save your favorite items as favorites, create shopping lists, and repeat past purchases with just one click.

Of course. We are a full-service supermarket. Our storage meets the latest cold chain standards, so we can guarantee you fresh fruit, vegetables, baked goods, and meat in best, partly regional quality.

Data protection is our top priority. We rely on the strictest German and European data protection guidelines. Your data is securely encrypted and will never be passed on to third parties without your consent. In addition, we offer an anonymous shopping option on site.